Thursday, July 31, 2014

Evernym and Schedule Update

If you have NOT been getting updates from Evernym, please follow these steps:
  1. Make sure you are following the ONealAquatics Evernym Channel. (Click on the link. You may need to sign in/create an account.)
    1. If you are signed in and ARE following, the "Follow" button won't be visible. If you aren't, click on "Follow," then wait until tomorrow (8/1/14) to see if you get the next message.
  2. Make sure your email AND phone number have been verified:
    1. Sign in to app.evernym.com 
    2. Add an email and phone number by clicking on Settings (bottom right button on website), and Edit Contact Info (then add the new information. IMPORTANT: make sure the email and number you put in are ones you check frequently!)
    3. Wait for five minutes. Check phone and email. Verify them both using the code that is sent. 
If a verification email or text isn't sent, continue reading down below for further instructions.

If you still aren't receiving the messages, even after verifying your info and making sure you're following the Channel, do the following:
  1. Sign in to your account on Evernym (app.evernym.com)
  2. Click on the "Feedback" button
  3. Make sure "Bug" is selected
  4. Tell them that you aren't receiving updates on your phone and/or email, even after verifying your email address and/or phone number. IMPORTANT: give them your name, email address, and phone number (the same ones you signed up under). This way, they'll be able to check if you're being blocked on the Evernym side.
If you never received the verification text or email:
  1. Follow the above instructions (just to double check)
  2. Re-send the verification code:
    1. sign in to app.evernym.com
    2. click on Settings (bottom right corner)
    3. click on Edit Contact Info
    4. Click on the email/phone number that isn't verified
    5. Resend verification code
Wait for five minutes. If the code still doesn't come, do the following:
  1. DELETE your phone number AND email address
    1. You'll need to delete them twice. The first time removes your number and email from the list, the second time removes them from the website. You'll know they're gone when they're no longer showing at all under "Edit Contact Info"
    2. Re-add your phone number AND email address
    3. Wait five minutes. Enter the codes that come (or click the links)
If after resending and deleting you still don't receive the verification text or email:
  1. Try adding an alternate number/email (so we still have a way to contact you until things are resolved) AND:
  2. Check your spam filters, AND:
  3. Sign in to your account on Evernym (app.evernym.com), then:
    1. Click on the "Feedback" button
    2. Make sure "Bug" is selected
    3. Tell them that:
      1. you haven't received a verification code to your phone/email (and/or)
      2. you checked your spam filters
      3. you deleted your phone number and email address and re-added them
      4. you still haven't received the codes. IMPORTANT: give them your name, email address, and phone number (the same ones you signed up under). This way, they'll be able to check if you're being blocked on the Evernym side.
Please comment below after you've sent the feedback so we know who's having to go that far (or you can go back and comment on the Facebook post). Thanks so much for your patience!

Schedule for the next two weeks:
Aug 4-15:
Lane 1 Noelle 9-3, McKenna 3-6
Lane 2 Kayla 9-3, Riley 3-6
Lane 3 Dalton 9-3, Ramey 3-6
Lane 4 Ben 9-6
Lane 5 JoD 9-12

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